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Return Policy

We accept return of products within 14 days after the receipt of the product. If you want to return products or request for a refund, please kindly follow our return policy.

Customers could apply for a return within 14 days after the receipt of the product. As for postage, if buyers returns items for personal reason or other reason that’s not sellers’ responsibility, buyers may have to pay the postage. If there’s any other question about return & refund policy, please contact customer service at dispute@kfbuy.com.

We accept return of products after providing evidences for the below reason:

1. Personal Reasons:

Reason one
Detailed reason
Evidences
Personal reasonsOrder the product by Please communicate with the seller.If the seller agrees,you can
Found better prices
I no longer need the

RECEIVED WELL BUT NEED TO RETURN

2. Quantity Shortage

Reason
Detailed reason
Evidences Required
Quantity shortageMissing some itemsPlease confirm with us what you’ve received, including: 1.Package quantity and the picture of all the package or products received, showing the exact weight (Including the outer package) 2.Tracking number of each received package. 3.Product name and quantity of each received package. 4.Please provide the picture(s) of the outer package if it is damaged or unsealed when it was delivered. Alternatively,you can also provide official damage report from the post office.
Package empty0571-If you claimed that the parcel you received is empty, then the following evidence would be requested. 1.Please provide the picture(s) of the outer package if it is damaged or unsealed when it was delivered.Alternatively, you can also provide official damage report from the post office. 2.Pictures of all the packages and/or items received showing the exact weight (Including the outer package). 3.Clear photos of the shipping label on the parcel, which includes the tracking number and parcel weight. 4.Unpacking video would be preferred. Notice: Do not forge or modify the required evidence.

3. Quality problem

Reason
Detailed reason
Evidences Required
Quantity problemZipper does not workFor zipper issues, please provide a video showing the zipper be
For button issues, please provide a video, showing us the buttoning and unbuttoning of the buttons.
Clipping problem / Blenched / Stitching problemsPlease provide pictures of the entire product, and closeups of the defective area, clearly detailing the differences.
Stained / Wrinkled1.Please provide pictures of the inner package, and closeups of the defective area, clearly detailing the differences.
2.Please provide pictures(s) of the outer package if it was delivered damaged or unsealed. Alternatively, you can also provide official damage report from your post office.
Cannot chargePlease show us that the charge indicator on the battery is functioning properly when connected to the product’s power supply. Then show us if the product can be turned on.
Cannot turn onPlease provide a video to show us the problem.For the video, please make sure: 1) Test the charger (or battery) with another device to show it works well; 2) Connect the charger (or battery) to the product and charge it for about a few minutes; 3) Press the power button to show us if it would turn on.
Screen problemsPlease provide us a video and show us the screen problem clearly.

4. Counterfeit goods

Reason
Detailed reason
Evidences Required
Counterfeit goodsPackage emptyPlease provide clear photos of the items you have received, including a comparison between the fake and original one, and please provide teh official inspection statement from the brand owner.

Process to return and get refund:

  1. Contact customer service to open a dispute and provide evidences.
  2. Customer service response to the request.
  3. Buyer and customer service reach agreement.
  4. Buyer sends back items and provide tracking number.
  5. Seller gets parcel and process refund.

Return Address:

KFBUY Returns 330E 38th St. New York, NY, 10016, United States* Please don’t return your parcel back to KFBUY without contacting us at dispute@kfbuy.com. Or your parcel will be rejected.
* Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.


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