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New Buyer Guide

Account Management

What can I do if I failed to sign in with correct ID or password?

If you cannot sign into your Kfbuy.com account with correct ID and password, here are some suggestions:

  1. 1. As the password is case sensitive, please check if 'Caps Lock' on your keyboard is on. Please try to copy and paste the password to sign in and make sure you don't enter blank spaces before and after your password.
  2. 2. Please clear your browser cookies or change a browser to have a try.
  3. 3.Please try toretrieve your passwordto see if a new password can resolve it.

Can I change my login account?

Currently you can use the registered email or the account ID to log in your KFBUY account.

What can I do if I forgot my registered email address?

To help you retrieve your account, please provide the information as below as much as possible and connect our Customer Service Team:

  • Contact Person Name
  • Company Name
  • Company Address
  • Telephone Number

Searching & Buying

How to search an item?

  1. • Start typing in the search bar. The search function is intuitive and will automatically suggest options for products, suppliers or quotes.
  2. • Browse our Categories until you see something that appeals to you.

Group Buying

What’s Group Buying?  

KFBUY collects small orders together in the way of GROUP-BUYING and place the order to the manufacturer. In this way each buyer benefits by enjoying heavy price reductions as large procurement does but with smaller MOQ as little as 1pcs.

Why join Group-buying Deals?

◎ Rock-bottom Price, Earn 30% More Profit per Unit

Group-buying deals provide the lowest wholesale price throughout all online platform. Buyers can enjoy the heavy price reductions as large procurement does. Give buyers, like small wholesalers/retailers, 30% more profit.

◎ No requirements of MOQ, Order as little as 1pcs.

We collect small orders in the way of group-buying from small business owners, retailers, resellers and merge their orders together to place the order to the manufacturer. We don’t set the MOQ requirement, so our buyers could buy as little as 1 unit.

◎ High quality and re-sale value products from top brand manufacturer.

KFBUY cooperates with thousands of well-known brand manufacturers. Products from TOP brand manufacturers are always a guarantee of high quality and re-sale value. Sell again , profit again (and again).

◎ Low procurement risk - help to spread the risk.

Low MOQ and rock-bottom price lower procurement risk. More buyers joining the group-buying deals means that the price will be cheaper and the risk will be spread. Buyers could even have the chance to place a trail order in the way of group-buying deal with lowest price.

How to join Group-buying Deals?

★ Join the deal - Order & Pay

Choose the group-buying deals you would like to join. Order the item and pay for it within limit time.

★ Wait for the outcome

Before the deal ends, buyers will have to wait for the outcome of whether the deal is successful or not.

★ Successful

A1. Deal is successful

Once the sales volume reaches the GROUPED line within limited time, the deal is successful.

A2. Seller ships package

Seller arranges the shipping of package. For some buyers, if there’s balance between what you paid and the final purchase price, we will refund it once the deal ends.

★ Failed

B1. Deal is failed

If the sales volume doesn’t reach the GROUPED line when deal ends, the deal is failed to activate.

B2. Buyers get refund

Deal is failed. Buyers will get refund.

Tips

◇GROUPED LINE: Within limited time, sale volumes beyond this line means that the group-buying deal is successful.

◇ Once the deal is successful, larger sale volumes corresponds to lower prices.

◇ Buyers could order as little as 1pcs but enjoy low wholesale purchase price.

◇ For some buyers, there’s balance between what you paid and the final purchase price, we will refund it once the deal ends.

Shipping Info

Shipping options

Cancellation and Get Refund

When can I get/receive my refund?

Your refund will be deposited into one of the accounts listed below based on your payment method:

  • Visa/MasterCard/AE/Discover: Processing takes approximately 3 to 7 business days (refund credited to your credit card account)
  • Boleto: Processing takes about 10 to 15 business days (refund credited to the account you paid for order before)
  • Moneybookers/QIWI: Processing takes about 1 to 2 business days (refund credited to your Moneybookers/QIWI account)
Payment Method
When you can get the payment
Refund to
VISA3-7 working daysVISA
MASTER3-7 working daysMASTER
AE3-7 working daysAE
Discover3-7 working daysDiscover
QIWI1-2 working daysQIWI
Boleto10-15 working daysThe account you paid for order before
iDeal1-2 working daysDHPAY account
Sofort1-2 working daysDHPAY account
SEPA1-2 working daysDHPAY account
Webmoney1-2 working daysWebmoney
Ebanx transfer7-10 working daysThe account you paid for order before
Bpay1-2 working daysDHPAY account
Local bank transfer(GC)1-2 working daysDHPAY account
Skrill1-2 working daysMoneyBookers(MB)
MB-WLT1-2 working daysMoneyBookers(MB)

Credit Card :

If you cannot get your refund after 3-7 business days, you can contact your issuing bank to check for a refund record from China.

 

I refused the parcel, why I did not get the refund?

If you do not want the goods on your own reason, you need to pay the returning shipping cost and sending postage, and when seller received the goods we will refund you.

Why I cannot demand KFBUY send money back to my assigned account?

In order to ensure the security of refunds, we must return the money to the same account which you used to pay for the order. We have no access to change to your assigned account.

How can I get a refund if my card is not exist/ expired?

If you paid with a credit card, the money will be refunded to your card. To secure the safety of your account, we can't refund to other cards.

If your original card is not valid or if it has expired, please contact your credit card issuer for more information. Normally they receive the money on your behalf and transfer it to your available bank account.

Why the bank charge me processing fee?

  1. Currency conversion fees charged by your credit card issuer.
  2. Credit card transaction fees.
  3. Floating exchange rates.

Please contact your issuing bank for further information.

Why I get money not much as representative promised?

  1. If you used coupon when placing the order, the refund will be coupon first, and then will refund the rest to your account. The coupon can be used again if they were in the valid period.
  2. The charging fee is different from different bank, please check whether your bank will charge you or not when refunding.

How do I cancel an order before it is shipped?

If you want to cancel an order you have paid before the seller ships it, you can Request a Refund immediately after payment is confirmed. Please kindlycontact customer service


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